Recover what payers underpaid. We handle the entire IDR process.
BillWell files, argues, and wins payment disputes for out-of-network providers. You see every case, every deadline, and every dollar recovered.
- Eligibility screening before every filing — no wasted disputes
- Anesthesia, pain management, radiology, and pathology focus
- Full audit trail on every case
- Contingency pricing — we only get paid when you recover
- Deadlines tracked and met — filings never lapse
Get a Free IDR Analysis
We review your out-of-network claims and show you what is recoverable. No cost, no obligation.
Independent Dispute Resolution (IDR)
End-to-end IDR under the No Surprises Act, managed by a team with payer-side expertise.
INDEPENDENT DISPUTE RESOLUTION
Your trusted partner for IDR
IDR is complex, deadline-driven, and constantly evolving. BillWell manages the process from eligibility through resolution, giving providers a dedicated team to navigate disputes and pursue appropriate reimbursement.
OUR PROCESS
How the process works
Eligibility Assessment
We determine whether the claim qualifies for IDR based on service, payer, geography, coding, and applicable requirements.
Pre-IDR Negotiation
We negotiate directly with the payer to pursue resolution before arbitration.
Dispute Initiation
If negotiation doesn’t resolve the dispute, we prepare and submit the IDR filing.
Data Preparation
We compile the documentation and supporting data needed to substantiate the payment offer.
Arbitrator Selection
We guide the selection of a certified IDR entity for the dispute.
Offer Submission
We build and submit a data-supported payment offer.
Resolution & Follow-Up
We manage the determination, follow-up, and next steps through resolution.
Every claim scrubbed. Before billing. Before IDR.
Every claim is reviewed for accuracy, eligibility, and IDR readiness before it moves forward.
FAQ
Frequently Asked Questions
What claims qualify for the IDR process?
We evaluate each claim for IDR eligibility based on the service, payer, place of service, network status, applicable state or federal requirements, and other eligibility criteria.
How long does the IDR process take?
The process generally takes 60–90 days, although timing can vary based on the dispute, payer, volume, and applicable IDR requirements.
What documentation is needed to get started?
We typically need claim and payment information, dates and locations of service, EOBs/EOPs, provider and facility information, and a practice administrative contact. We’ll let you know if additional documentation is needed.
What does BillWell handle for me?
BillWell manages the IDR process from eligibility and negotiation through IDR filing, offer submission, determination, and follow-up. Our team handles the administrative requirements and keeps you informed throughout the process.
How are IDR services priced?
Our IDR services are contingency-based, so our fee is tied to the revenue we recover. We begin with a complimentary analysis to help you understand the potential recovery opportunity before moving forward.
SPECIALTIES