Medical Records Request
For law offices and third parties requesting medical and billing records on behalf of BillWell client practices.
HOW IT WORKS
Four steps from request to records
Complete the request form
Submit the form below with a valid HIPAA authorization, subpoena, or court order attached. The form will not submit without the attachment.
Receive your MRR number
An encrypted acknowledgment arrives by email with your ticket number (MRR-####). All correspondence for this request happens on that email thread.
Verification and processing
We verify the authorization and prepare the records. Requests are typically completed within 7 business days of a complete submission, and subpoena return dates are honored.
Encrypted delivery
Records are delivered by encrypted email on your MRR thread. There is no charge for records requests.
What we need to release records
BillWell releases records on behalf of its provider clients. A valid HIPAA authorization, subpoena, or court order is required and is verified before any records are sent. Incomplete or invalid authorizations are the most common cause of delay—if anything is missing, we’ll tell you exactly what’s needed on your MRR email thread.
ALREADY SUBMITTED?
Following up on a request
Reply to the encrypted email for your request—the subject line contains your MRR number. Anyone at your firm can reply on that thread, even if they didn’t submit the original request. Please include the MRR number in any correspondence; there’s no need to call.
STEP ONE
Complete this form
Have your authorization document ready to attach. You’ll receive an encrypted acknowledgment with your MRR number after submitting.